“What a Wonderful View!” Charles the Manager and his team are really friendly and super accommodating. We were welcomed warmly and nothing was too much trouble. Charles was wonderful, super-efficient and very helpful. The room was a little small, but perfect for our needs. Wonderful comfy bed, great walk-in shower and the usual tea/coffee etc in the room. It was clean, well looked-after and well-presented. We arrived late in the evening (around 9pm) after walking from the Russell Road NCP car park (about a 10 minute walk) in pitch black with the wind howling and rain going sideways (such a relief to find the heating in the room worked well! We were so surprised the next morning when we opened the curtains to find ourselves staring at the most amazing sea view with both the pier and the wheel in our windows! We did a little bit of people watching as we were up early having a cup of tea – it was also great to watch the waves crashing in. Location wise it was fantastic for the price – close enough to the clubs and the Lanes for shopping, yet quiet enough in our room (apart from the wind – see below) We did have a problem with the wind whistling through the secondary glazing – which Charles sorted for us – but due to the age of the building (period windows) which are not allowed to be replaced this was made acceptable by the customer service we received from the Manager. He is a credit to the hotel and has left us with a very positive experience (so much so that we are staying again in another few weeks!) We look forward to visiting again! Well done Charles! keep up the good work.
Visit us on:
Tel: +44 1273 688 825 Email: email@example.com